Case studies

Three sample stories that show how teams in different trades manage every channel in one place with 24x7 Automation. Real customer stories will replace these as they are published.

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Sample stories for layout. Real customers to follow.Book a demo
Construction · LeedsSample

A builder who stopped losing evening enquiries

Most quote requests came in on WhatsApp after 7pm, when the team was off site. Replies are now drafted straight away and the site visit is booked from the chat.

2 mintypical first reply, day or night

“I open Needs you with my coffee and there are four things to decide. That is it.”

Dental clinic · BristolSample

A front desk that rebooks by message

Patients moving appointments used to mean phone tag. Now they message, open slots are offered, and the edited reply is saved as a template for next time.

3 of 4rebookings handled without staff

“Reception answers the phone for people who need us, not for diary changes.”

Plumbing and heating · ManchesterSample

Calm complaint replies, backed by the terms

Disputes over callout fees took hours of back and forth. Each complaint now gets a draft built from the company terms, with the clause shown, ready to approve.

1 tapto check the clause behind a reply

“I can see exactly which part of our terms it quoted before anything goes out.”

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A 20 minute call. We set it up with your industry stages and a few of your real questions, so you see replies in your own words.

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